Hi, I'm Philipp
I use the skills that I learned as a designer to solve problems in leadership, business strategy and innovation.
When technology and markets are evolving rapidly, humans are the constant that doesn’t change. Focusing on people – whether it’s users, coworkers, community members or customers – is how we can escape the hamster wheel and build products and companies where everyone wins.
UX is a Life Skill
The world is full of design problems that just happen to be labeled as something else.
👉 Applying for a job? Treat it as a human-centered design challenge.
👉 Hosting an event? That’s just another user journey to be designed.
👉 Talking to a client? Empathize by interviewing them like a research participant.
UX is a much more versatile toolbox than we realize.
How have you used your UX skills in other areas in the past?
Why I Hire For Soft Skills First
THIS is why I hire for soft skills first.
Look at this overview from the LinkedIn Workplace Learning report. Note how the top soft skills virtually don’t change year over year while the hard skills are all over the place.
It is easy to teach someone a tool or programming language. You can even learn an entirely new skill in a few weeks with the right boot camp.
But developing creativity, adaptability or collaboration skills is a lifetime’s endeavor.
So when I’m hiring, soft skills are what will make or break the deal. I’m confident you can learn the rest.
Reflection: Bias to Action
I’ve been thinking about the mantra “Bias to action” a lot this week.
It sounds great, but without context it is meaningless (like most business mantras).
What is “action”?
Is “action” to ship something?
Does running an experiment count as action?
Does conducting research count as action?
And what is it that we want to achieve with this mantra?
Is it to encourage fast learning?
Is it to avoid debating?
Is it to discourage calling out flaws in a plan and just going through with it?
These short mantras are great to create a sense of unity, but they can also create the illusion of agreement as they can be interpreted in very different ways.
It all comes down to culture: that’s the context that gives those mantras specific meaning.
Mantras can neither replace nor create culture.
Culture is the sum or your decisions.
Failure is Data
All data is equal, whether it comes from success, failure or anything in between.
If I fail but make good use of the data, I will not have failed in the grand scheme of things.
If I ignore the data in the failure, I will have failed twice.
What was the most impactful data point you found through failure?
Becoming a Generalist
If you found this post on the interwebs, you probably work in a field that is evolving quickly. And if you are in such a field, you will probably benefit more from being a generalist than from being a specialist.
What do I mean by that?
As a specialist, you compete on the depth of your knowledge and skills. This is a sensible bet to make if you are in a field where the fundamentals don’t change and where deeper knowledge leads to higher rewards.
As a generalist, you compete on your ability to adapt to new contexts quickly and transfer knowledge from one field to another. This is the right bet to make if change is the norm in your field.
Values Over Goals
Call me crazy, but I have mostly opted out of the goal setting game. I played that game for years and always found the quest for clear goals cumbersome at best and restricting at worst.
What do I do instead now? I focus on cultivating good values and behaviors.
I find that this focuses me more on the things within my control. Not only is that more motivating, it also gives me a useful filter for all the opportunities that present themselves along the way.
How do you operate? Has goal setting helped or hindered you in the past?
Reflection: Ability and Growth
A little reflection at the end of the week…
Growth happens when one’s ability is matched with a challenge.
I was lucky that for most of my career, the challenges that I faced stretched my abilities just enough to grow.
Early on, that happened mostly by accident and sheer dumb luck. Only later on did I start to connect the dots and seek out that channel of growth more deliberately.
But be it by luck or by design, saying yes to interesting challenges that I didn’t know how to solve yet is a pattern that has served me well for many years.
👉 What behaviors have helped you grow in your personal and professional life in the past?
Every Problem Is A Communication Problem
If we don’t live in the same reality, we can’t solve our problems.
More importantly, we won’t even know what the real problem is until we made sure that we come from the same set of assumptions and speak the same language.
We need to solve communication before we can solve anything else.
Every problem is a communication problem until we prove that it isn’t.
If People Seem Crazy, You Don’t Know The Full Story
“This is crazy!”
“How could they think that!?”
“They are just stupid!”
Whenever I catch myself with thoughts like this, I know that it’s time to pause.
Few people act illogically on purpose.
If people seem crazy, you probably don’t know the full story.
If people seem crazy, it’s time to get curious, shut up and listen.
Tension Is Why You Have A Job
Innovation and design are about managing tension.
The tension between refining things further and shipping early.
The tension between sticking to a vision and reacting to feedback.
The tension between the needs of the customer and the wants of a business.
Tension is good. It’s the material that we are working with.
Tension is why you have a job.
Reflection: Design Process
Reflection of the week…
I find myself worrying less and less about having clear a design process established.
I can do this because my team has really strong instincts to find the right method for the right problem at the right time. When someone doesn’t know where to go next, they ask for help. When something works, we share how and why it worked. Much of the process is emergent and ever-changing. I haven’t felt the need to draw a process diagram in more than a year. I’m really grateful for this team and it’s culture.
Because culture eats process for breakfast.
Thank you for rocking! Natalia Patiño, Nata Suu, Iñigo Hernández Muguruza, Florian (Fritz) Friesinger, Kathryn Thomas Hastings, Vinícius Krause, Lauren Nielsen, Sheeva Seyfi, Robert March, Sally Kühnlein, Kayla Svoboda, Sebastian Ploner, Jonathan Arnold
Assume Positive Intent
You can’t look into people’s heads. So if you have to make assumptions about their intent, you might as well assume that it’s positive.
Assuming positive intent creates options, fosters collaboration, solves problems.
Assuming negative intent builds walls, feeds the ego, amplifies problems.
What do you have to lose?
What Can You Do Right Now?
What can you do right now?
I’ve been asking people this question in one-on-ones for years and it has always moved the conversation into a positive direction. It gets you out of discussing hypotheticals and assumptions and into discussing reality.
What are your favorite questions to move the conversation forward?
4 Learnings From Looking Back At My First Job Application
Seven years ago, I applied for a job in a slightly unconventional way: I built a website. Now that I’ve been a hiring manager myself for quite some time, I thought it would be fun to look back at my past self from that perspective.
Can I Learn This In Two Weeks?
I don’t remember who gave me this advice many years ago, but it has served me extremely well for my whole career.